outofthebox.co.id stands behind the quality of everything we sell and hope you’re happy with your gear. Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee. Footwear holds a limited one-year guarantee.  See Limited Warranty/Lifetime Guarantee for details. 

If you’re unsatisfied with products you purchased from outofthebox.co.id, you can return your item(s) as follows:

  • Items purchased online can be returned online or at outofthebox.co.id retail stores within 7 days of purchase.
  • Items purchased in a outofthebox.co.id retail store must be returned in-store within 7 days of purchase.
  • Items purchased online using our available payment channel must be returned online within 7 days of purchase.
  • You must have an original receipt or packing slip to complete your return.
  • Items must be unused and unwashed.
  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.
  • Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

Returns In-Store

outofthebox.co.id retail stores will accept returns or exchanges of unused and unwashed merchandise that was originally purchased at any of our locations or outofthebox.com within 7 days of the original date of purchase. Your original receipt or packing slip from outofthebox.com must accompany the return or exchange for a full refund, credit or exchange. Returns are credited to the original form of payment. If the original purchase was made by credit card, we will refund the purchase to the same credit card used at the time of the purchase if the card and authorized cardholder are present. If the original card and authorized cardholder are not present, we will issue a store credit. Returns without the original receipt or with an even exchange receipt will receive a merchandise exchange at the lowest selling price of the item(s), but only with store management approval. Items purchased using our available payment channel can not be returned in-store.